What should retailers do?

It can seem daunting to address domestic and family violence in your workplace, but it’s more important than ever.

We understand business owners and managers are busy.  It’s challenging to operate your business, manage staff, attract customers, sell products, balance the books, meet your legal obligations, handle unforeseen disruptions, and implement positive change.

However, to ignore the impacts of DFV places your employees, your customers, and your business at serious risk.

The National Retail Association has created a practical Business Action Plan based on advice and information from existing well-respected sources, so that small to medium businesses can take action against domestic violence today.


Read the steps below or download all the information in the Retailer Guide.


3 steps to better prepare and manage domestic and family violence in your business.

Retailers can take immediate action to prepare their business, but should read through all 3 STEPS to ensure they understand what to do BEFORE, DURING and AFTER an issue presents.

  • Know the facts
  • Know the signs
  • Know your responsibilities
  • Develop policies & procedures
  • Educate your team
  • Recognise the signs
  • Have the conversation



  • Support your employee
  • Understand barriers
  • Review & maintain



Retailers can take action today to PREPARE their workplace for a potential domestic and family violence issue.

  • By learning the facts and signs of DFV, you can better identify when an employee may be experiencing violence or abuse.
  • By knowing your responsibilities and legal obligations as an employer, you can implement policies and procedures so you are ready to respond if an issue is identified.
  • By educating your team and encouraging a respectful, welcoming culture, employees experiencing DFV are more likely to come forward, as well as improving general staff morale, retention and productivity.

A small business can realistically complete these 5 Action Steps in just a few days, and be in a much better position to recognise and respond to DFV.


Employers should be ready to RESPOND in a professional, sensitive manner if they suspect an employee is experiencing DFV. Firstly, you need to be prepared to:

  • recognise the signs
  • have the conversation


If an employee has disclosed they are experiencing DFV, there are immediate steps an employer can take to support them, but many times you need to be prepared for a long-term journey.

What if an employee may be using DFV?

Employers also need to be alert to the signs of an employee using domestic violence or abuse via the workplace. For example an employee could be harassing their partner using the company's email, phone or vehicle. They could even work with their partner in the same workplace.

Need help or resources?

All of the templates and resources mentioned in the above action steps, plus webinars, podcasts and links to external resources have been compiled to make it easier for businesses to take action today.

Domestic Violence Retailer Advice Hotline: 1800 445 522

Retailers seeking advice on managing domestic and family violence issues in their workplace can call the National Retail Association to speak with our workplace relations specialists. The tollfree hotline is available Monday to Friday 9am to 5pm.

Please note: the advice provided on this website is designed to assist retailers in understanding domestic and family violence but is not legal advice and is not a substitute for independent legal advice tailored to the particular circumstances of your business. The NRA accepts no liability for any action taken or not taken as a result of anything published on this website. Each retail business should assess and make decisions based on their own advice and situation.