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Retailers can help prevent domestic violence

 Australian retailers employ approximately 1.2 million people.

Up to 100,000 may have experienced domestic or family violence*.

Domestic and family violence (DFV) is not just a community issue, it is a workplace issue.

We understand business owners and managers are busy. It’s often challenging to operate your business, manage staff, attract customers, sell products, balance the books, meet your legal obligations, and implement positive change.

It can seem daunting to address domestic and family violence in your workplace,
but it’s more important than ever.


We've compiled all the essential information you need to take action as a small or medium sized business.

The size of the issue in Australia

Every year in Australia, over 50 women are killed by their current or former partner.



1 in 6 Australian women have experienced physical violence from a current or former partner.

1 in 19 Australian men have experienced physical violence from a current or former partner.

1 in 4 women and 1 in 7 men have experienced emotional abuse in an intimate relationship.



Two-thirds of Australian women experiencing domestic and family violence are employed.

1 in 6 female workers has experienced domestic and family violence.

1 in 5 women say the violence continues at work.



The cost of DFV to the Australian economy is estimated at $22 billion every year.

The cost of DFV to Australian businesses is $1.9 billion in lost productivity and direct costs.

The National Retail Association estimates that it costs retailers up to $100 million every year.

What should businesses do?

Businesses can, and should, take action today.

Apart from the personal impacts, DFV increases business costs, increases workplace safety risks, decreases productivity, and can have serious legal ramifications for employers if handled poorly.

There are many resources and support services available, but it can be hard for a business owner to know where to start.

The National Retail Association has created a Business Action Plan, so that small to medium businesses can take practical, positive action against domestic violence today.



3 steps to better prepare and manage domestic and family violence in your business.

  • Know the facts
  • Know the signs
  • Know your responsibilities
  • Develop policies & procedures
  • Educate your team
  • Recognise the signs
  • Have the conversation
  • Support your employee
  • Understand barriers
  • Review & maintain

What help is available?

Information on domestic and family violence, key statistics and multiple programs available

Advice on preparing your workplace, recognising the signs and providing support to victims of DFV

Useful resources for employers such as factsheets, signage, webinars, podcasts...

Call the NRA's tollfree retailer support hotline for advice or contact multiple DFV help channels



The National Retail Association, in conjunction with the Department of Child Safety, Youth and Women and the Department of Employment, Small Business and Training, have partnered to provide the knowledge and tools for retail businesses to better understand and manage DFV in the workplace.

Please note: the advice provided on this website is designed to assist retailers in understanding domestic and family violence but is not legal advice and is not a substitute for independent legal advice tailored to the particular circumstances of your business. The NRA accepts no liability for any action taken or not taken as a result of anything published on this website. Each retail business should assess and make decisions based on their own advice and situation.